Description
This package delivers a pre-configured osTicket installation with baseline support categories, email-to-ticket setup instructions, and an admin dashboard ready to manage customer inquiries from day one. Ideal for businesses needing a structured support workflow without building one from scratch.
Scope of Delivery — Included
Configured osTicket install, baseline ticket categories/help topics, one admin agent account, setup documentation, license attribution file.
Scope of Delivery — Not Included
Custom branding, email server/SMTP configuration, additional staff/agent account setup, hosting/domain setup — offered as separate scoped add-on services.
