Effective Date: February 28, 2025
By using Kinetixtangent, you agree to the following return policy:
1. Digital Product Policy
All software applications sold on our website are digital products. Due to their nature, we do not offer returns or refunds once a purchase has been completed and the software has been delivered.
2. Refund Eligibility
Refunds will only be considered in the following cases:
- The software was not delivered after payment was successfully processed.
- The software has critical technical issues that prevent it from functioning as described, and our support team is unable to resolve them within a reasonable timeframe.
- Accidental duplicate purchases of the same software.
3. Refund Request Process
To request a refund, contact our support team at [your email] within 7 days of purchase, providing your order number and details of the issue. We will review your request and respond within 3-5 business days.
4. No Refund Cases
Refunds will not be granted in the following situations:
- Change of mind or wrong purchase decision.
- Incompatibility with the buyer’s system or lack of required hardware/software specifications.
- User’s failure to properly install or configure the software.
- Requests made after the refund period has expired.
5. Chargebacks and Disputes
If a chargeback is initiated without contacting our support team first, the account may be suspended, and legal action may be pursued.
For assistance, please reach out to our support team at support@kinetixtangent.com